Customer care

Take care of what matters

Our jewelry is made to last. With just a little care, your 14K gold piece will shine for years to come.

Daily care

Real gold deserves real care. Four habits keep it bright.

Wipe after wearing
Gently, with a soft, lint-free cloth.
Avoid chemicals
Keep it away from lotions, perfumes, and harsh chemicals.
Shower, yes. Swim, no.
Fine in the shower; take it off before swimming in a pool or the sea, and before exercising.
Store separately
In a fabric pouch or jewelry box, to prevent scratching.

Why care matters

14K gold is durable, but it still benefits from proper care. By keeping your pieces clean and storing them well, you’ll preserve their shine and prevent everyday wear from dulling their beauty.

Deep cleaning at home

To bring back the natural shine:

Soak
Mix a few drops of mild dish soap in warm water. Let the piece soak for 10–15 minutes.
Brush
Gently brush it with a soft toothbrush.
Rinse and dry
Rinse, then pat dry with a clean cloth.

Do not use ultrasonic cleaners or abrasive materials. They can damage the finish.

Storing your jewelry

Keep your jewelry in a dry, cool place. Use the fabric pouch we provide or a jewelry box with individual slots to prevent tangling and scratches.

Traveling with jewelry

When traveling, always pack your jewelry in a padded case or roll. Avoid storing several pieces together, to prevent damage in transit.

Cleaning, polishing, and repairs

If your piece ever needs professional cleaning, polishing, or inspection, feel free to reach out. We’re happy to assist, or to point you to a trusted jeweler.

Made to be worn every day

Jewelry is more than an accessory: it’s a memory. With proper care, your HEON piece stays beautiful and meaningful, day after day.

Need help with anything else?

Don’t hesitate to reach out.