Returns & exchanges

We want you to love what you receive. That’s why we offer:

• Returns within 30 days of delivery
• Exchanges within 30 days of delivery
• Free return shipping, including when you’ve simply changed your mind

To begin a return or exchange, please contact us first at support@heonjewelry.com. Reaching out before shipping anything back helps us solve issues quickly and efficiently.

To qualify for a return or exchange:

• Items must be in original condition, unworn, and free of damage
• Items must be returned in their original packaging (box, pouch, card, etc.)

Custom-engraved and personalized pieces, made for you with a name, date or message, are final sale and cannot be returned or exchanged, unless there is an error on our part (such as incorrect engraving or the wrong item sent) or the piece is defective. They are the only pieces we can’t take back.

Pieces that come with an engraved design as standard are not personalized: you can return or exchange them within 30 days, like any other piece.

Return shipping is free, whatever the reason for your return, including a change of mind, the wrong size, or a style you didn’t love. We email you a prepaid return label.

If the return is due to a mistake on our end (wrong item, damaged, manufacturing defect), we also cover all replacement costs.

Email support@heonjewelry.com with the details below. We reply within 1–2 business days and email you a prepaid return label.

Returns go to our US returns office: Heon Jewelry Returns, 11417 Irving Park Rd, Suite B-13-16, Franklin Park, IL 60131, USA. Please send nothing back before we confirm your return by email.

Once your returned piece reaches us, we inspect it and let you know whether your refund is approved.

Approved refunds are issued to your original payment method within 5 business days after the piece reaches us.

Paid shipping upgrades such as Express+ are non-refundable, unless the return is due to our error.

International customers can return and exchange under the same policy, with the same free return shipping.

If your order ships to the EU, the EEA or the UK, you also keep your legal rights as a consumer, including 14 days to cancel without giving a reason and the legal guarantee for faulty pieces. See our Refund policy.

All packages remain under our responsibility until they are successfully delivered to you.

Import duties and taxes on international orders are prepaid by us, so there is nothing to pay on delivery.

However, if your shipment requires customs clearance and you’re unreachable during the process, HEON JEWELRY LLC cannot guarantee a cancellation or refund. Return costs or abandonment penalties caused by an unreachable recipient, or by a refused or abandoned parcel, may, where the law allows, be deducted from any eligible refund or charged to the customer.

This policy applies to all purchases made from HEON JEWELRY LLC, 971 US Highway 202N, Ste 4482, Branchburg, NJ 08876, USA.