💎 Product & Materials
What materials do you use?
What materials do you use?
All our jewelry is made from certified solid 14K gold.
We never use gold-plated or filled materials. Every piece is stamped and sourced responsibly for long-lasting quality and purity ( 0.585 ).
Is your gold hypoallergenic?
Is your gold hypoallergenic?
Yes.
Solid 14K gold is naturally hypoallergenic and safe for sensitive skin.
Do you offer custom or personalized items?
Do you offer custom or personalized items?
Yes.
We offer custom engraving and sizing on select products. Please note: custom items are final sale unless faulty.
How should I care for my jewelry?
How should I care for my jewelry?
Wipe gently with a soft cloth, store separately, and avoid harsh chemicals.
For more tips, see our Product Care page.
🚚 Shipping
Do you ship internationally?
Do you ship internationally?
Yes — we offer free express worldwide shipping.
We ship via trusted carriers like UPS ( mostly ), FedEx, DHL, and USPS.
How long does delivery take?
How long does delivery take?
Most orders arrive within 2–5 business days.
Delivery times vary by location and customs processing.
Can I track my order?
Can I track my order?
Yes.
You’ll receive a tracking number via email as soon as your order ships.
Will I pay customs or duties?
Will I pay customs or duties?
If you’re located in the United States, you will not pay any customs or import duties.
For international orders, customs fees may apply based on your country’s official import regulations.
To better understand potential charges — or to explore how we can help you avoid them — feel free to reach out via live chat or our Contact Us page.
🧾 Orders, Returns & Exchanges
Can I return or exchange an item?
Can I return or exchange an item?
Yes.
Returns are accepted within 7 days of delivery. Exchanges are accepted within 14 days. Check our Returns & Exchanges page for more information
Who pays for return shipping?
Who pays for return shipping?
If we made a mistake, we’ll cover all costs.
Otherwise, return shipping is the customer’s responsibility.
Can I return custom or engraved items?
Can I return custom or engraved items?
No — unless the item is incorrect or defective.
Customized items are final sale.
How do I start a return or exchange?
How do I start a return or exchange?
Email us at support@heonjewelry.com with your order number and reason for return.
We’ll respond within 1–2 business days with instructions.